Shipping policy
Processing & dispatch
All orders are carefully prepared and dispatched from Paris within 1 to 2 business days after payment confirmation.
Each piece is inspected, hand-packed, and accompanied by its documentation before being handed to the carrier.
A shipping confirmation email with your tracking number is sent as soon as your parcel is collected.
Carriers & delivery times
- Mainland France — Colissimo, delivered in 2 to 3 business days from dispatch.
- European Union — Colissimo International, delivered in 3 to 6 business days depending on destination.
- United Kingdom — Colissimo International or equivalent tracked service, delivered in 3 to 7 business days depending on destination and customs processing.
- United States — FedEx International Priority or equivalent tracked service, delivered in 2 to 5 business days depending on destination.
- International (outside the EU) — FedEx International Priority or equivalent tracked service, delivered in 2 to 7 business days depending on destination.
Delivery times are provided by carriers as estimates and may vary during peak periods, customs inspections, or circumstances beyond the carrier's control.
Shipping costs
- France — free insured shipping on all orders.
- European Union — shipping costs are calculated at checkout according to destination and parcel dimensions.
- United Kingdom, United States & International — shipping costs are calculated at checkout according to destination, parcel dimensions, and available carrier options.
The exact shipping cost is always displayed before order validation.
European Union deliveries
Orders delivered within the European Union are shipped from France.
No additional customs duties or import charges apply to deliveries within the European Union.
United States deliveries — duties included (DDP)
Orders shipped to the United States are sent Delivered Duty Paid (DDP): Pilardi takes care of all customs duties and import formalities on your behalf.
The price you see at checkout is the final price. No customs fees, import duties, or carrier handling charges will be requested on arrival.
Customs & duties (other destinations outside the European Union)
United Kingdom: import VAT, customs duties, and carrier handling fees are not included in our prices and remain payable by the customer on delivery.
For deliveries outside the European Union other than the United States, customs duties, import VAT, local taxes, or carrier handling fees may be requested by the destination country or carrier.
These charges are determined by local authorities and are not included in the product price or shipping cost unless explicitly stated during checkout.
If you would like guidance before placing an international order, please contact us at info@pilardi.fr.
Insurance & tracking
Every shipment is insured for the value of the order against loss or damage during transit.
A tracking number is sent by email upon dispatch, allowing you to follow your parcel directly on the carrier's website.
Packaging
Each Pilardi piece is carefully hand-packed using protective materials adapted to its shape and fragility, including tissue paper, protective cushioning, and reinforced packaging.
Fragile items such as mirrors, trays, marquetry boxes, and game boards receive additional protection suitable for long-distance transport.
Damaged, lost, or non-conforming parcels
If your parcel arrives damaged or a piece is found to be defective upon arrival, please notify us within 5 days of delivery at info@pilardi.fr and include photographs of the parcel, packaging, and product.
In accordance with our Refund Policy, we will review the claim and provide an appropriate solution, including replacement or refund where applicable.
In the event of a parcel lost in transit, we will open an investigation with the carrier and proceed according to the carrier's resolution process.
Questions
For any question relating to your delivery:
Pilardi
75016 Paris, France
